How reinvented itself around customer satisfaction

In a case study, nearly every aspect of the subject’s life and history is analyzed to seek patterns and causes of behavior.

About the Project.

The Wolehouse Group partnered with Berich on a complete transformation, improving customer experience, upskilling employees, and expanding its carbon neutral vision—all while growing its bottom line.
Finance Consulting
Nick Grayston, TWG CEO
January 31, 2024
By 2023, The Warehouse Group became the third major global retailer and first large company in New Zealand to become carbon neutral, embracing the vision to build New Zealand’s most sustainable,convenient, and customer-first company. Transforming the company and bringing this vision to life required long-term strategic rethinking and restructuring nearly every aspect of the company, which is where we stepped in to help make the dream a reality.
1 %
online growth rate in first half of 2022
1 +
employees trained in agile practices
1 .5%
increase in customer satisfaction since 2020